Privacy Policy
FOCUS ON BRAIN SP. Z O.O. has established this Privacy Policy to help customers understand the principles governing the access, use, and processing of personal data they provide on our website and during registration or product use.
**1. Introduction**
FOCUS ON BRAIN SP. Z O.O. is the provider and owner of educational applications for children, including: READING RACOON (referred to as “we”). We recognize the significance of the personal data entrusted to us by our customers and believe we have a responsibility to manage, protect, and handle this information appropriately. This Privacy Policy was created to help customers understand the principles behind how we access, use, and process the personal data provided on our website and during registration or product use. By providing your personal information, you agree to the collection and use of your data as outlined in this Policy. If you do not agree with this Policy, please refrain from providing any personal information or exercising the rights detailed in section 6. We recommend that customers regularly review this Privacy Policy for updates to ensure they are aware of and can exercise their rights to manage their personal information.
**2. What Personal Data is Collected?**
The personal data we may collect through our website and applications includes, but is not limited to:
– Full name
– Email address
– Phone number
– Address
– Personal Facebook information (if applicable)
Customers are responsible for ensuring the accuracy and truthfulness of the information they provide to us. Additionally, customers must promptly notify us of any unauthorized use, abuse, or security breaches to allow us to take appropriate measures. By subscribing to a course, customers will be added to our list to receive newsletters, special offers, or other occasional updates.
**3. When is Personal Data Collected?**
We may collect personal data about our customers in the following situations:
– Logging in for a free trial lesson or making in-app purchases using information such as a phone number, Gmail account, or Facebook account.
– Registering to receive consultation on our products.
– Purchasing and paying for our products.
**4. Purpose and Scope of Information Use**
We may collect, use, disclose, and/or process your personal data for one or more of the following purposes:
– To contact you for confirmation when signing up for our services to ensure your rights.
– To create a user account for accessing our programs (whether for a trial or purchased content).
– To manage login and usage of our programs across different devices.
– To manage and synchronize learning progress on each application through the user account.
– To provide free telephone consultations about our language learning programs for children, which use early education methods.
– To respond to customer inquiries.
– To send notifications about information exchange activities between customers and us.
– To conduct customer surveys.
– To carry out promotional activities related to our courses.
– To prevent activities that could compromise customer information or involve impersonation.
– To contact and work with customers in special circumstances.
– To comply with legal requirements: We are obliged to cooperate by providing customers’ personal information upon request from judicial authorities, such as the Procuracy, court, or police, in relation to legal violations by customers. Outside of these instances, no one has the right to access customers’ personal information.
**5. How Long is Information Stored?**
We will retain your personal data until we receive a request for its deletion. In all other cases, your personal information will be securely stored on our server. We will continue to retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
**6. Means and Tools for Users to Access and Edit Their Personal Data**
– Customers have the right to request the cancellation or deletion of their personal information by submitting a request to the website administrator.
– Customers can also submit complaints about unauthorized disclosure of their personal information to third parties to the website’s management team. Upon receiving such feedback, we will verify the information, provide an explanation, and inform customers about how we will secure their information.
**7. Commitment to Confidentiality of Customer’s Personal Information**
– We are committed to fully securing the personal information we collect in accordance with our personal information protection policy. Collection and use of any customer’s information will only occur with that customer’s consent, unless otherwise required by law.
– We will not use, transfer, provide, or disclose customers’ personal information to any third party without customer consent unless legally required by competent authorities for investigation or trial purposes.
– In the event of a merger or acquisition involving our assets, customers will be notified via email or our official website about any changes in ownership or use of their personal information and any rights customers have regarding their personal data.
– If a security breach occurs, such as a hacker attack on our server leading to the loss of customer personal data, we will notify the relevant authorities for investigation and promptly inform the affected customers.
– We secure all customers’ online transaction information, including invoice details and digitized accounting documents, in our secure level 1 data center.
– The website management team requires that customers provide accurate personal information, including full name, address, email, and phone number, when subscribing or purchasing. Customers are responsible for ensuring the legality of the information provided. We are not responsible for, and will not address, complaints related to customer interests if the initial registration information provided is incorrect or inaccurate.
**8. How to Access, Update, or Delete the Information Provided to READING RACOON**
If customers no longer want READING RACOON to have the right to use their information or wish to exercise their privacy rights as agreed upon, please contact us by sending an email to info@readingracoon.com with the following details: Email subject: Request to delete account – full name, email address, and learner ID on the app.
READING RACOON will respond to your request within the timeframe specified in our commitment. Please note that submitting this request may require you to suspend the use of READING RACOON’s applications and services until your request is resolved.
For updates, modifications, or deletions of the personal information READING RACOON has collected, or if you have any questions regarding this Privacy Policy, contact us via email.
If you have any concerns or complaints about our privacy practices, please contact us at the above address.